你必须知道的五星级酒店服务指南

原标题：你必须知道的五星级酒店服务指南

五星级酒店服务指南 中英对照。

1．大堂经理

Assistant Manager

位于饭店大堂内，24小时为您提供服务。

The Assistant Manager in the lobby will be at your serviceat any time.

2．问讯∕留言

Information∕Message

如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。

You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.

3．预订∕接待

Reservation∕Reception

饭店接待处24小时为您提供预订客房、住宿登记等服务。

The Front Desk will provide you with the service of reservation and registration any time.

4．收银∕结账

Cashier

位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。

It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.

5．外币兑换

Foreign Currency Exchange

位于总服务台收银处，为您提供18小时外币兑换服务。

It’s located at the Cashier desk. We will also provide the service of exchanging foreign currency.

6．信用卡

Credit Card

欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。

Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, Visa, Master, American Express, Diners club and JCB etc.

7．退房时间

Check-out Time

饭店退房时间为中午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed.

8．客房门卡

Room Card

饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。

We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.

9．行李服务

Luggage Service

我们为您提供店内免费运送或寄存行李服务。

We offer free-of-charge service of delivery in our hotel and left-luggage service.

10．大堂保险箱

Lobby Safe box

大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。

Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.

11．商务中心

Business Center

位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、出租电脑、收发电子邮件、订票、邮寄等服务。

Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.

12．商场

Shopping Center

位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。

Located in the lobby, it offers local specialties、tourism products、root carving artwork、articles for daily use、soft drinks and food, etc.

13．残疾人士设施

Handicapped Facilities

饭店备有轮椅车和拐杖，如需使用请与行李房联系。

We also offer wheelchair and walking stick. Please contact the Luggage Room if you need.

14．擦鞋服务

Shoe-Shine Service

擦鞋机位于大堂一楼，免费为您提供擦鞋服务。

Located in the lobby. You may polish your shoes there.

15．花店

Flower Shop

我们非常乐意为您安排鲜花服务。

We are very glad to provide fresh flower service for you.

16．租车

Car rent/taxi

如需预订的士，请与礼宾部联系，饭店为阁下提供24小时服务。

Please contact the Concierge if you need a car, the service is available for 24 hours.

17．着装

Dressing

我们建议您在饭店所有餐厅和公共场所穿着合适的衣装。

We advise you to wear the proper formal dress in all restaurants and public places.

18．停车

Parking

饭店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏饭店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。

We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car need special care. We will make some notes and be care for the car. Please don’t leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.

19．行政楼层接待处

Executive Floor Reception

位于饭店六层和七层，将为行政楼层的客人提供快速入住和退房服务。

Located on the 6th and 7th floor, We provide fast check in, check out service for the executive floor guest.

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